Refund policy

Return & refund policy

You may request a return within 30 days of delivery. Items must be unopened, unused, sealed and in their original packaging. Because our serum and applicator are cosmetic and hygiene-sensitive products, opened, used, unsealed or altered items are not eligible for return unless the item arrived damaged or defective.

Email signal@covert.bio with your order number and a brief description of the issue before sending anything back. We will provide return instructions. If we sent the wrong item or it arrived damaged, we will cover the reasonable return cost. For other approved returns, return shipping is the customer’s responsibility.

After the returned item is received and inspected, an approved refund is issued to the original payment method. Original shipping charges are non-refundable. Refund timing depends on your payment provider. This policy does not limit any rights that cannot be excluded under applicable law.